AllPetsSpot.com (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our platform (collectively, the “Platform”).
Please read this Privacy Policy carefully. By accessing or using the Platform, you consent to the data practices described in this policy.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”). The types of Personal Information we collect include:
1.1 Information You Provide to Us
•Account Information: When you register as a Pet Owner or Caregiver, we collect your name, email address, phone number, password, and profile picture.
•Profile Information: Caregivers may provide business details, service descriptions, and pricing. Pet Owners may provide details about their pets, including breed, age, medical history, and behavioral traits.
•Payment Information: To process transactions, we collect payment card details and billing addresses. Caregivers must provide bank account information to receive payouts. Note: Payment processing is handled by our third-party provider (Stripe), and we do not store full credit card numbers on our servers.
•Identity Verification Information: To maintain a trusted environment, we may collect images of your government-issued ID, passport, or driver’s license, as well as a selfie, to verify your identity through our third-party verification partners.
•Communications: We collect the content of messages sent between users through our Platform, as well as communications sent directly to our customer support team.
1.2 Information Collected Automatically
•Usage Data: We automatically collect information about your interactions with the Platform, such as the pages you visit, searches you conduct, and bookings you make.
•Device Information: We collect data about the device you use to access the Platform, including IP address, browser type, operating system, and device identifiers.
•Location Data: With your permission, we may collect precise geolocation data to help you find nearby Caregivers or Pet Owners.
1.3 Information from Third Parties
•Social Media: If you log in using a third-party account (e.g., Facebook or Google), we may collect basic profile information such as your name, email, and profile picture, subject to your privacy settings on those platforms.
•Background Checks: For Caregivers, we may receive background check results from our authorized third-party screening providers.
2. How We Use Your Information
We use the collected information for various purposes, including to:
•Facilitate the creation of and secure your account.
•Connect Pet Owners with Caregivers and process bookings.
•Process payments and disburse earnings.
•Verify user identities and conduct background checks to promote safety.
•Monitor and enforce compliance with our Terms and Conditions, including the prohibition of off-platform payments.
•Provide customer support and resolve disputes.
•Improve, personalize, and expand our Platform and services.
•Send administrative notices, updates, and promotional communications (you may opt out of marketing emails at any time).
•Detect, prevent, and address fraud, security breaches, and illegal activities.
3. How We Share Your Information
We do not sell your Personal Information to third parties. We may share your information in the following circumstances:
3.1 Sharing Between Users
To facilitate bookings, we share necessary information between Pet Owners and Caregivers.
•Before a Booking is Paid: We share public profile information and pet details. We intentionally withhold direct contact information (phone numbers, email addresses, exact physical addresses) to protect user privacy and enforce our off-platform payment policies.
•After a Booking is Paid: We share the necessary contact information (e.g., phone number, exact address) between the specific Pet Owner and Caregiver involved in the transaction to allow them to coordinate the service.
3.2 Service Providers
We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), identity verification, background checks, data hosting, analytics, and customer service. These providers are contractually obligated to protect your data and use it only for the specified purposes.
3.3 Legal and Safety Reasons
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to:
•Comply with a legal obligation, subpoena, or court order.
•Protect and defend the rights, property, or safety of AllPetsSpot.com, our users, or the public.
•Investigate or enforce violations of our Terms and Conditions.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
Depending on your jurisdiction, you may have certain rights regarding your Personal Information:
•Access and Update: You can review and update your account information at any time by logging into your profile.
•Deletion: You may request the deletion of your account and Personal Information by contacting us. Please note that we may retain certain data as required by law or for legitimate business purposes (e.g., transaction records).
•Location Data: You can disable location tracking through your device settings.
•Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions included in those emails.
6. Children’s Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on the Platform and updating the “Effective Date.” Your continued use of the Platform after such modifications constitutes your acknowledgment of the updated policy.